Course Overview

This is for people working in Administration in any sector. It is intended for individuals whose job role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. Learners will be contributing to the development and implementation of administrative services within their organisation, and have a substantial amount of administrative experience.

The NVQ is related directly to the learners job role and helps to reflect on performance at work and review working practices. It provides a personal development opportunity and enhances efficiency within organisations.

Candidates must achieve a minimum of 40 credits. Completion of the mandatory units will provide 13 credits. The remainder will be achieved by completing a selection of optional units (depending on credit value and rules of combination). The Assessor will provide guidance on the selection of appropriate units.

Mandatory Units:

  • Manage own performance in a business environment
  • Evaluate and manage own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment

Optional Units:

The optional units cover a wide variety of roles within administration including: solve business problems, work with other people in a business environment, contribute to decision making in a business environment, produce documents in a business environment, support the organisation of an event, support the organisation of business travel or accommodation, use electronic message systems, develop a presentation, deliver, monitor and evaluate customer services to internal customers, organise and report data, respond to change in a business environment, use occupational and safety guidelines when using keyboards and bespoke software.

The Assessor will help identify the most appropriate units for your individual role.

Assessment Methods

There is no requirement to attend College. The Assessor will assess in the workplace and will provide an induction onto the online portfolio and through subsequent contact, will carry out observations at work, obtain testimonies from colleagues, carry out professional discussions with the learner, set knowledge questions and use appropriate work product.

Progression Options

There are progression opportunities onto the level 4 NVQ in Business & Administration or perhaps onto Customer Service or Team Leading. We also offer knowledge based qualifications in Customer Service and Team Leading at Level 2, which would provide further knowledge on the subjects and are certificated.

Course Summary

Course Title Business & Administration NVQ Diploma Level 3
Entry Requirements

All candidates must be in appropriate administrative roles. Prior to enrolment, an Assessor will arrange to meet learners and discuss their job role with them to ensure that it will afford them sufficient scope to provide all of the evidence required.

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I really enjoy studying at Bridgwater & Taunton College. All of my lessons have a friendly atmosphere and my tutors push me to be the best I can be. Studying here has allowed me to gain the qualifications I need to go on to degree level.

Myles Fisher

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