Course Overview

This course is ideally suited for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.

For the award of Level 3 Certificate, you will study the following modules:

  • Personal development as a first line manager – This unit is about personal development and planning, work planning, relationship building and team welfare.
  • Improving team performance – This unit is about the impact of individual’s performance on teams, recognising performance behaviours and implementing improvement measures.

For the award of Level 3 Diploma, you will additionally study the following modules:

  • Resource planning – This unit is about planning, modifying and managing resources.
  • Meeting stakeholder needs – This unit is about identifying, meeting and supporting stakeholder requirements.
  • Managing and communicating information – This unit is about gathering, analysing and communicating information.
  • Identifying development opportunities – This unit is about identifying the development opportunities of individuals and teams in order to meet team and organisational objectives.

Alternatively you can study any of the above modules as a Level 3 Award.

Assessment Methods

Written coursework, submitted electronically.

Progression Options

Completion of this course enables you to progress to the CMI Level 5 Diploma in Management & Leadership.

Course Summary

Course Title First Line Management CMI Award Level 3
Entry Requirements

A minimum of GCSE English and Maths at grade C (4) or above.

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I really enjoy studying at Bridgwater & Taunton College. All of my lessons have a friendly atmosphere and my tutors push me to be the best I can be. Studying here has allowed me to gain the qualifications I need to go on to degree level.

Myles Fisher

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