Course Overview

The ILM Level 3 Diploma in Leadership and Management is ideal for those who are leading or managing staff within their job role or who plan to pursue a career in management. It is also suited to those who are already in a supervisory position, but have had little or no formal training and wish to develop their existing skill set.

This qualification will give you the insight you need to work in a management role in a variety of settings. It aims to build on your leadership capabilities and show you how to manage projects, people and relationships. The innovative design of this qualification means you can fast track your progression to a level which is recognised by employers.

As part of this course you will study12 mandatory units:

Unit 1 – The employer and leadership role

• L3/308 Understanding leadership
• L3/341 Lead & motivate team
• L3/322 Understand the organisation and its context

Unit 2 – Planning, allocating and organising work

• L3/303 Plan & allocate work
• L3/319 Understand organising & delegating

Unit 3 – Problem solving and making decisions

• L3/300 Solving problems & making decisions

Unit 4 – Communication and information systems

• L3/326 Understand communication process
• L3/329 Workplace information systems

Unit 5 – Motivation and performance

• L3/310 Understand how to motivate & improve performance
• L3/323 Understand performance management

Unit 6 – Career development

• L3/311 Develop yourself & others
• L2/211 Diversity
• L2/219 Manage self

Unit 7 – Induction, training and coaching

• L3/317 Understand training & coaching
• L2/204 Induction & coaching

Unit 8 – Understanding discipline, conflict and stress

• L3/314 Understand discipline in the workplace
• L3/312 Conflict management
• L3/313 Understand stress management in the workplace

Unit 9 – Health and safety

• L3/321 Understand health & safety

Unit 10 – Customer service

• L3/306 Understand customer service

Unit 11 – Change management

• L3/301 Understanding innovation & change

Unit 12 – Quality management

· L3/318 Understand quality management

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning.

A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.