Course Overview

The duration of the course is 11-13 weeks.

This qualification aims to the develop the learner’s knowledge required to work in a team leading role.

Unit 1 – Principles of team leading

Section 1 – Understand leadership styles in organisations

Section 2 – Understand team dynamics

Section 3 – Understand techniques used to manage the work of teams

Section 4 – Understand the impact of change management within a team

Section 5 – Understand team motivation

Unit 2 – Understand business

Section 1 – Understand organisational structures

Section 2 – Understand the business environment

Section 3 – Understand business reporting within an organisation

Unit 3 – Understand how to deliver customer service and resolve problems

Section 1 – Understand customer service delivery

Section 2 – Understand the relationship between customer service and a brand

Section 3 – Understand the resolution of customer service problems

Unit 4 – Understand how to develop working relationships with colleagues

Section 1 – Understand the principles of effective team working

Section 2 – Understand how to develop working relationships with other teams and departments

Unit 5 – Introduction to coaching

Section 1 – Understand coaching in the workplace

Section 2 – Understand how to coach individuals in the team

Unit 6 – Introduction to mentoring

Section 1 – Understand the purpose and benefits of mentoring

Section 2 – Understand how a mentoring agreement works

Section 3 – Understand the skills and tools required by a mentor

Unit 7 – Understand personal development

Section 1 – Understand the role of a team leader

Section 2 – Understand how to produce a personal development plan

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.