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The duration of the course is 11-13 weeks.
This qualification aims to the develop the learner’s knowledge required to work in a team leading role.
Unit 1 – Principles of team leading
Section 1 Understand leadership styles in organisations
Section 2 Understand team dynamics
Section 3 Understand techniques used to manage the work of teams
Section 4 Understand the impact of change management within a team
Section 5 Understand team motivation
Unit 2 – Understand business
Section 1 Understand organisational structures
Section 2 Understand the business environment
Section 3 Understand business reporting within an organisation
Unit 3 – Understand how to deliver customer service and resolve problems
Section 1 Understand customer service delivery
Section 2 Understand the relationship between customer service and a brand
Section 3 Understand the resolution of customer service problems
Unit 4 – Understand how to develop working relationships with colleagues
Section 1 Understand the principles of effective team working
Section 2 Understand how to develop working relationships with other teams and departments
Unit 5 – Introduction to coaching
Section 1 Understand coaching in the workplace
Section 2 Understand how to coach individuals in the team
Unit 6 – Introduction to mentoring
Section 1 Understand the purpose and benefits of mentoring
Section 2 Understand how a mentoring agreement works
Section 3 Understand the skills and tools required by a mentor
Unit 7 – Understand personal development
Section 1 Understand the role of a team leader
Section 2 Understand how to produce a personal development plan
Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.
Course Title | Team Leading Distance Learning Level 2 |
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Entry Requirements |
For Eligibility |
Attendance Requirements | As a Distance Learning course, there is no need to attend College. For further information or advice, please contact the Distance Learning team:01823 366612 distancelearningteam@btc.ac.uk |
Campus | |
Start Date |
I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.
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