Team Leading Distance Learning Level 2 - Bridgwater & Taunton College

Course Overview

The duration of the course is 11-13 weeks.

This qualification aims to the develop the learner’s knowledge required to work in a team leading role.

Unit 1 – Principles of team leading

Section 1 – Understand leadership styles in organisations

Section 2 – Understand team dynamics

Section 3 – Understand techniques used to manage the work of teams

Section 4 – Understand the impact of change management within a team

Section 5 – Understand team motivation

Unit 2 – Understand business

Section 1 – Understand organisational structures

Section 2 – Understand the business environment

Section 3 – Understand business reporting within an organisation

Unit 3 – Understand how to deliver customer service and resolve problems

Section 1 – Understand customer service delivery

Section 2 – Understand the relationship between customer service and a brand

Section 3 – Understand the resolution of customer service problems

Unit 4 – Understand how to develop working relationships with colleagues

Section 1 – Understand the principles of effective team working

Section 2 – Understand how to develop working relationships with other teams and departments

Unit 5 – Introduction to coaching

Section 1 – Understand coaching in the workplace

Section 2 – Understand how to coach individuals in the team

Unit 6 – Introduction to mentoring

Section 1 – Understand the purpose and benefits of mentoring

Section 2 – Understand how a mentoring agreement works

Section 3 – Understand the skills and tools required by a mentor

Unit 7 – Understand personal development

Section 1 – Understand the role of a team leader

Section 2 – Understand how to produce a personal development plan

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Course Summary

Course Title Team Leading Distance Learning Level 2
Entry Requirements

For Eligibility
criteria and Entry requirements for our Distance Learning courses please click

Attendance Requirements As a Distance Learning course, there is no need to attend College. For further information or advice, please contact the Distance Learning team:01823 366612
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I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.

Ellie Wills

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