Team Leading Distance Learning Level 2 - Bridgwater & Taunton College

Course Overview

The duration of the course is 16-20 weeks. Guided learning hours are 8-10 hours per week dependent upon knowledge of the subject.

This qualification aims to the develop the learner’s knowledge required to work in a team leading role.

UNIT 1 – Principles of team leading

  • Section 1 Understand leadership styles in organisations
  • Section 2 Understand team dynamics
  • Section 3 Understandtechniquesusedtomanagetheworkofteams
  • Section 4 Understand the impact of change management within a team
  • Section 5 Understand team motivation

UNIT 2 – Understand business

  • Section 1 Understand organisation structure
  • Section 2 Understand the business environment
  • Section 3 Understandtheprinciplesofbusinessplanningandfinance within an organisation
  • Section 4 Understand business reporting within an organisation
  • Section 5 Understand the principles of management responsibilities and accountabilities within an organisation

UNIT 3 – Understand how to communicate work-related information

  • Section 1 Understand the principles and techniques of work related communication
  • Section 2 Understand how to prepare for meetings

UNIT 4 – Understanding customers

  • Section 1 Understand different types of customers
  • Section 2 Understand the value of customers and their loyalty

UNIT 5 – Understand how to deliver customer service and resolve problems

  • Section 1 Understand customer service delivery
  • Section 2 Understand the relationship between customer service and a brand
  • Section 3 Understand the resolution of customer service problems

UNIT 6 – Understand how to develop working relations with colleagues

  • Section 1 Understand the principles of effective team working
  • Section 2 Understand how to buddy a colleague

UNIT 7 – Understand health and safety procedures in the workplace

  • Section 1 Know health and safety procedures in the workplace

UNIT 8 – Understand how to handle information and mail

  • Section 1 Understand information storage retrieval
  • Section 2 Understand how to deal with mail

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Course Summary

Course Title Team Leading Distance Learning Level 2
Entry Requirements

Eligibility criteria for a FREE Level 2 Distance Learning
course:



  • Learners must be aged 19 years or over as at 31/08/19

  • Must have lived in the EU for the last three years

  • Must currently reside in England, in a post code outside of
    Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley
    and the West Midlands.

  • If aged 19-24, must hold a full Level 2 qualification or above in any
    subject (i.e QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three
    AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ
    Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of
    Learning Level 2).

An administration fee will be incurred if you withdraw from the
course.

Campus
Start Date
Level  
Day(s)  
Start Time  
End Time  
Fees  
Code  
Duration  
Remaining Places  

Spotlight

I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.

Ellie Wills

Additional Information

Add to Shortlist

© 2019 Bridgwater & Taunton College, Bath Road, Bridgwater, Somerset, TA6 4PZ, United Kingdom | Terms / Privacy / Cookies | Accessibility Made by Wave