Team Leading Distance Learning Level 2 - Bridgwater & Taunton College

Course Overview

This qualification is designed for learners who want the knowledge and understanding required to successfully lead a team.

Unit 1 – Principles of Team Leading

  • Section 1 Understand leadership styles in organisations
  • Section 2 Understand team dynamics
  • Section 3 Understand techniques used to manage the work of teams
  • Section 4 Understand the impact of change management within a team
  • Section 5 Understand team motivation

Unit 2 – Understand Business

  • Section 1 Understand organisational structures
  • Section 2 Understand the business environment
  • Section 3 Understand business reporting within an organisation

Unit 3 – Understand how to Communicate Work-related Information

  • Section 1 Understand the principles and techniques of work-related communication
  • Section 2 Understand how to prepare for meetings

Unit 4 – Understand how to Deliver Customer Service and Resolve Problems

  • Section 1 Understand customer service delivery
  • Section 2 Understand the relationship between customer service and a brand
  • Section 3 Understand the resolution of customer service problems

Unit 5 – Understanding how to Develop Working Relationships with Colleagues

  • Section 1 Understand the principles of effective team working
  • Section 2 Understand how to develop working relationships with other teams and departments

Unit 6 – Introduction to Coaching

  • Section 1 Understand coaching in the workplace
  • Section 2 Understand how to coach individuals in the team

Unit 7 – Introduction to Mentoring

  • Section 1 Understand the purpose and benefits of mentoring
  • Section 2 Understand how a mentoring agreement works
  • Section 3 Understand the skills and tools required by a mentor

Unit 8 – Understanding Personal Development

  • Section 1 Understand the role of a team leader
  • Section 2 Understand how to produce a personal development plan

    Assessment Methods

    Upon enrolment you will be provided with learner support materials that will give you the knowledge and understanding required to undertake the assessments. To be awarded the qualification you need to successfully complete all of the workbooks.

    As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete.

    Course Summary

    Course Title Team Leading Distance Learning Level 2
    Entry Requirements

    Eligibility for FREE Level 2 Distance Learning courses:

    • Learners must be aged 19 years or over as at 31/08/19

    • Must have lived in the EU for the last three years

    • Must currently reside in England, in a post code outside of
      Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley
      and the West Midlands.

    • Must have a full Level 2 qualification or above in any subject (i.e QCF
      Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE
      grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First
      Diploma, NVQ Level 2, First Certificate or Principle of Learning Level


    • Unemployed and claiming benefits, and using the qualification to obtain

    An administration fee will be incurred if you withdraw from the

    Start Date
    Start Time  
    End Time  
    Remaining Places  


    I found the entire experience of studying my Level 2 course really rewarding, that I decided to further my knowledge by completing a Level 3 course. I’m continually learning new skills and it’s really helping my professional development in the workplace.

    Amanda, ILM Leadership & Management Level 3

    Additional Information

    Add to Shortlist

    © 2019 Bridgwater & Taunton College, Bath Road, Bridgwater, Somerset, TA6 4PZ, United Kingdom | Terms / Privacy / Cookies | Accessibility Made by Wave