Infrastructure Technician Apprenticeship Level 3 - Bridgwater & Taunton College

Course Overview

As an Infrastructure Technician you will provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets up people on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.

Topics include:

  • Technical competencies: communication, IT security, problem solving
  • Technical knowledge and understanding: operating remotely, business processes
  • Underpinning skills, attitudes and behaviours: logical and creative thinking, communication

Assessment Methods

Technical knowledge and understanding is assessed on programme through a combination of Ofqual-regulated knowledge modules and specified vendor and professional qualifications. You will prepare for an end point assessment which will include a portfolio, a project, employer reference and a structured interview with an independent assessor.

Progression Options

On successful completion you could progress to other digital industry apprenticeships which provide a wide range of progression opportunities, including data analyst, cyber security technologist or digital and technology solutions.

You will be eligible to apply for a place on the independent Register of IT Technicians, providing recognition of you competence in applying technical skills in a business environment whilst signing up to a professional code of conduct and behaviours.

Roles or occupations may include Help Desk Technician, First or Second Line Support, IT Infrastructure Technician and Network Support.

Course Summary

Course Title Infrastructure Technician Apprenticeship Level 3
Entry Requirements

Individual employers will set the selection criteria, but this is
likely to include five GCSEs, (especially English, Maths and a science or
technology subject), a relevant Level 2 Apprenticeship, other relevant
qualifications and experience or an aptitude test with a focus on IT
skills.

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Spotlight

I really enjoy studying at Bridgwater & Taunton College. All of my lessons have a friendly atmosphere and my tutors push me to be the best I can be. Studying here has allowed me to gain the qualifications I need to go on to degree level.

Myles Fisher

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