Course Overview

The T Level in Digital Support Services is a qualification designed to train the next generation of IT Support, Network Infrastructure and Cybersecurity engineers. This field is one of the key target areas for growth in the IT sector as the use of IT creates higher demands for IT engineers who understand how to deploy and support these critical systems across all industries.

During the course you will study a range of skills and knowledge required to build hardware and networking systems that not only function but allow individuals and businesses to develop and thrive in an increasingly digital environment. Candidates will learn how systems are used for a wide variety of applications in order that they can better support those using IT to do their jobs more efficiently and safely.

You will learn the basic principles of many applications of IT including software development, data management, IoT (Internet of Things) as well as the technical skills and knowledge required to design, build, test, secure and maintain hardware, software and network systems.

Units of study may include:

• Digital environments
• Network infrastructure
• Security and testing
• Digital analysis
• Legislation and planning
• IT culture, diversity and inclusion
• Digital planning
• Continual learning and professional practice.

An industry placement is a core component of the T Level offering as it represents 20% of the overall programme. Achievement of the industry placement and working with an appropriate employer for the requisite hours is essential for achievement and awarding of the final qualification.

During the industry placement, you need to complete between 315 and 420 hours across the two years, which will fit around your in-class studies. Completion of the industry placement is subject to a successful review with the employer against set targets.

Assessment Methods

Assessment is through a variety of methods including exams, practical projects set by employers, case studies, presentations and externally examined coursework tasks. You may need to compile a portfolio of evidence to present at the end of the course for assessment purposes. This qualification includes a mixture of classroom learning and on-the-job experience.

Progression Options

On completion, you could find employment in a skilled occupation or study a Higher or Degree Level Apprenticeship, or higher level technical qualification. T Levels provide you with UCAS points that count towards degree-level entry requirements if you would like to progress to university.