You and your parents/carers are encouraged to contact us whenever you feel you need to, whether it be about a problem, to ask a question or to offer feedback.

Your primary point of contact with the College will be your, or your son/daughters Personal Tutor. Parents and carers are invited to meet with tutors at Parents’ Evenings and can contact them at any point with questions or concerns. They will keep you informed about progress and will be in touch if any problems arise.

In the event that you have a complaint about any aspect of the College, you can complete our online complaints form. The page also describes what you can expect to happen after we receive your complaint.

We always like to hear and welcome positive feedback. If you would like to pass on your praise please feel free to send an email to info@btc.ac.uk or call 01278 441234 and it will be forwarded to the relevant department.