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The aim of this qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported. It will support learners within the housing sector to develop their knowledge of how to better support tenants.
Introduction to the social housing sector
Section 1Understand the housing sector
Section 2Understand customer service in the context of the housing sector
Section 3Know how to direct tenants to useful support services and information
Understand the principles of safeguarding an equality and diversity
Section 1Understand what is meant by the term safeguarding
Section 2Understand what is meant by equality and diversity
Understand mental and physical ill health
Section 1Understand how to recognise and report mental ill-health
Section 2Understand how to recognise and report physical ill-health
Section 3Understand how to recognise and report possible dementia
Understand reasons for problematic behaviour
Section 1Understand behaviour that challenges
Section 2Understand substance misuse
Section 3Understand antisocial behaviour
Understand issues affecting isolated tenants
Section 1Understand the issue of loneliness
Section 2Understand the term ‘mate crime’
Section 3Understand the term ‘cuckooing’
For more information, please contact the Distance Learning Team on 01823 366612 or email firstname.lastname@example.org.
Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.
|Course Title||Understanding Tenant Support in Social Housing Distance Learning Level 2|
I found the entire experience of studying my Level 2 course really rewarding, that I decided to further my knowledge by completing a Level 3 course. I’m continually learning new skills and it’s really helping my professional development in the workplace.
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