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The duration of this course is 16-20 weeks. Guided learning hours are 8-10 hours per week dependent upon knowledge of the subject.
This course will enable learners to develop central knowledge of how to carry out customer service tasks.
As part of the course you will study seven mandatory units:
UNIT 1 – Principles of customer service and delivery
UNIT 2 – Understand customers
UNIT 3 – Understand employer organisations
UNIT 4 – Understand how to communicate with customers
UNIT 5 – Understand how to resolve problems and deliver customer service to challenging customers
UNIT 6 – Understand how to develop customer relationships
UNIT 7 – Understand how to develop working relationships with colleagues
Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.
|Course Title||Principles of Customer Service Distance Learning Level 2|
To view eligibility criteria for our FREE Level 2 Distance
An administration fee will be incurred if you withdraw from the
|Attendance Requirements||As a Distance Learning course, there is no need to attend College. For further information or advice, please contact the Distance Learning team: Phone: 01823 366612. Email: firstname.lastname@example.org.|
‘I found the entire experience of studying my Level 2 course really rewarding, that I decided to further my knowledge by completing a Level 3 course. I’m continually learning new skills and it’s really helping my professional development in the workplace’
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