Understanding Excellence in Customer Service for Hospitality Distance Learning Level 2 - Bridgwater & Taunton College

Understanding Excellence in Customer Service for Hospitality Distance Learning Level 2

Area

Adult Learning ⓘThis course is also available under
Distance Learning

Subject

Business, Management & Human Resources
Teaching & Training

Campus

Duration

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Cost

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Course Overview

The aim of the qualification is to develop a learner’s knowledge and understanding of excellence in customer service for the hospitality sector.

Unit 1
Principles of customer service in the hospitality sector.

  • Section 1 Understand customer needs and expectations in the hospitality sector.
  • Section 2 Understand how to communicate effectively with customers in the hospitality sector.
  • Section 3 Understand how to respond to customer complaints and feedback in the hospitality sector.
  • Section 4 Know how policies and procedures contribute to effective customer service in the hospitality sector.

Unit 2
Understand effective teamwork in the hospitality sector.

  • Section 1 Understand the importance of effective teamwork in the hospitality sector.
  • Section 2 Know how effective teamwork supports customer service in the hospitality sector.
  • Section 3 Understand how to improve personal performance.

Unit 3
Understand legislation and guidance relevant to the hospitality sector.

  • Section 1 Know the importance of maintaining food hygiene and safety.
  • Section 2 Know about food allergy and intolerance requirements.
  • Section 3 Understand how legal and ethical requirements affect customer service delivery in the hospitality sector.

Unit 4
Understand professional personal standards in the hospitality sector.

  • Section 1 Understand the importance of professional personal appearance in the hospitality sector.
  • Section 2 Understand how own behaviour can impact customers.

Assessment Methods

Assessment are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awareded on satisfactory submission of evidence of learning for the units studied.

Course Summary

Course Title Understanding Excellence in Customer Service for Hospitality Distance Learning Level 2
Entry Requirements

Eligibility for FREE Level 2 Distance Learning courses:



  • Learners must be aged 19 years old or over as of 31 August in the current
    academic year.

  • Must have lived in the EU for the last three years

  • Must currently reside in England, in a postal code outside of
    Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley,
    Greater London Authority (GLA), West Yorkshire Combined Authority, West
    Midlands.

  • If aged 19-23, must hold a full Level 2 qualification or above in any
    subject (i.e QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three.
    AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ
    Intermediate, First Certificate or Principle of Learning Level 2).

  • If aged 24+ no qualifications are required.

An administration fee will be incurred if you withdraw from the
course.
Attendance Requirements As a Distance Learning course, there is no need to attend College.
Campus
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Spotlight

I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.

Ellie Wills

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