Operations/Departmental Manager Apprenticeship Level 5 - Bridgwater & Taunton College

Course Overview

An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.

This Apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who wish to develop into professional management, as well as those who may already have established practical experience but who wish to develop their theoretical understanding of management skills.
It is applicable to professional managers from all sectors – the private, public or third sector – and all sizes of organisation. It will typically take up to 2 ½ years to complete, although the exact duration will be dependent on the previous experience of the individual.

As part of this apprenticeship you will study a CMI Level 5 Diploma in Management & Leadership which will cover the knowledge elements required. This comprises of the following units:

  • Principles of Management and Leadership in an Organisational Context
  • Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
  • Managing Stakeholder Relationships
  • Managing Projects to Achieve Results
  • Managing Change
  • Creating and Delivering Operational Plans
  • Managing Finance
  • Using Reflective Practise to Inform Personal and Professional Development

For more information regarding this apprenticeship, please read the apprenticeship standard here.

Whether you are a business owner/senior manager considering how CMI Apprenticeships could benefit your organisation, or an individual seeking to gain a recognised management qualification whilst earning a salary, please complete the enquiry form here and a member of the team will be in touch with more information.

You need to be employed to start an Apprenticeship. Please visit our vacancy page or if you have an employer, please ensure you add full contact details of your employer within your application. If you are unable to secure employment, you could enrol on a full-time study programme and transfer to an Apprenticeship at a later date. Please apply for a full-time course as your second option.

Assessment Methods

This is a blend of knowledge-focussed workshops and the recording of practical skills and behaviours, meeting the following requirements:

  • Development of a portfolio of evidence
  • Completion and achievement of the CMI Level 5 Diploma in Management. This entails completing and passing 8 assignments.
  • Regular performance reviews between apprentice, line manager and BTC Skills Coach
  • Feedback from line manager, peers and direct reports (including 180/360 degree feedback or equivalent)
  • Continuing Professional Development Log to be maintained as part of the Portfolio
  • Undertaking a work based project typically during the last 6 months of the apprenticeship
  • Off the job training log

Achievement of the apprenticeship will depend on apprentices successfully completing a number of assessment activities. The methods used will ensure that the apprentice is assessed across the whole of the published Operations/Departmental Manager Standard.

Apprentices are allocated a Skills Coach to guide you through your learning journey.
They are available by telephone, email and via online means to discuss course materials and give support and assistance.

Site visits to employer premises to conduct reviews / performance observations and offer guidance are arranged as well as support and assessment  in the virtual learning environment.
The decision to process to the End-Point Assessment (to complete your apprenticeship and determine grading), will be taken by your line manager (employer) and yourself, with input from your BTC Skills Coach.

Key Benefits:

  • Gain the knowledge of the essential models and theories of Management and Leadership whilst ensuring your team achieves their organisational objectives
  • Enhance your management skills and techniques, individual qualities and approaches, vital for a successful career advancement in management
  • Increase your knowledge and understanding of how a Manager should lead, handle processes and guide people
  • Apply the learnt theories and models to practical situations within your workplace, helping you to influence work place problems more effectively while you study the course

Progression Options

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with three years’ management experience can apply for Chartered Manager status through the CMI.

Course Summary

Course Title Operations/Departmental Manager Apprenticeship Level 5
Entry Requirements

Typically, entrants will:

  • Be employed in a junior/middle management position (one year

  • Will successfully complete initial assessments in English and maths to the
    required level.

  • Will typically hold five GCSEs at Grade C or higher.

  • May hold CMI Certificate in First Line Management or an NVQ Level 4 in

Apprentices without level 2 English and Maths will need to achieve this level
prior to taking the End-Point-Assessment.

Mature leaners without the stated entry requirements but with appropriate
experience, are encouraged to apply.

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I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.

Ellie Wills

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