Course Overview

The duration of this course is11 – 13weeks. Guided learning hours are 8-10 hours per week dependent upon knowledge of the subject.

This qualification aims to develop the learner’s knowledge and understanding in giving information, advice or guidance.

As part of this course you will study five mandatory units:

UNIT 1 – Developing interaction skills for information, advice or guidance

• Section 1 How to interact with clients
• Section 2 Effective communication and listening skills in delivering information, advice and guidance
• Section 3 How your own values, beliefs and attitudes may affect interactions with clients
• Section 4 The importance of confidentiality and impartiality in interactions with clients
• Section 5 Developing your own interaction skills

UNIT 2 – Information, advice or guidance work in practice

• Section 1 The difference between information, advice and guidance
• Section 2 Identifying and meeting the needs of clients
• Section 3 The boundaries of your own role in meeting the needs of clients
• Section 4 Accurate client record keeping

UNIT 3 – Information, advice or guidance work with groups

• Section 1 The role of group work in information, advice and guidance
• Section 2 Factors that influence group sessions
• Section 3 Planning, conductingandevaluating information, advice and guidance sessions
• Section 4 Facilitating group work

UNIT 4 – Managing information

• Section 1 Appropriateresourcesforinformation, adviceandguidance
• Section 2 How to access resources
• Section 3 The range of clients for whom resources are provided

UNIT 5 – Signposting and referral – information, advice or guidance

• Section 1 Appropriate signposting and referrals
• Section 2 Implementing organisational referral procedures
• Section 3 Good practice when referring or signposting clients
• Section 4 Monitoring and evaluating referrals

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.