Information, Advice or Guidance Distance Learning Level 2 - Bridgwater & Taunton College

Course Overview

The duration of this course is 11-13 weeks.

This qualification aims to develop the learner’s knowledge and understanding in giving information, advice or guidance.

As part of this course you will study five mandatory units:

UNIT 1 – Developing interaction skills for information, advice or guidance

  • Section 1 How to interact with clients
  • Section 2 Effective communication and listening skills in delivering information, advice and guidance
  • Section 3 How your own values, beliefs and attitudes may affect interactions with clients
  • Section 4 The importance of confidentiality and impartiality in interactions with clients
  • Section 5 Developing your own interaction skills

UNIT 2 – Information, advice or guidance work in practice

  • Section 1 The difference between information, advice and guidance
  • Section 2 Identifying and meeting the needs of clients
  • Section 3 The boundaries of your own role in meeting the needs of clients
  • Section 4 Accurate client record keeping

UNIT 3 – Information, advice or guidance work with groups

  • Section 1 The role of group work in information, advice and guidance
  • Section 2 Factors that influence group sessions
  • Section 3 Planning, conductingandevaluating information, advice and guidance sessions
  • Section 4 Facilitating group work

UNIT 4 – Managing information

  • Section 1 Appropriateresourcesforinformation, adviceandguidance
  • Section 2 How to access resources
  • Section 3 The range of clients for whom resources are provided

UNIT 5 – Signposting and referral – information, advice or guidance

  • Section 1 Appropriate signposting and referrals
  • Section 2 Implementing organisational referral procedures
  • Section 3 Good practice when referring or signposting clients
  • Section 4 Monitoring and evaluating referrals

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Course Summary

Course Title Information, Advice or Guidance Distance Learning Level 2
Entry Requirements

Eligibility for FREE Level 2 Distance Learning courses:

  • Learners must be aged 19 years old or over as of 31 August in the current
    academic year.

  • Must have lived in the EU for the last three years

  • Must currently reside in England, in a postal code outside of
    Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley,
    Greater London Authority (GLA), West Yorkshire Combined Authority, West

  • If aged 19-23, must hold a full Level 2 qualification or above in any
    subject (i.e QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three.
    AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ
    Intermediate, First Certificate or Principle of Learning Level 2).

  • If aged 24+ no qualifications are required.

An administration fee will be incurred if you withdraw from the

Attendance Requirements As a Distance Learning course, there is no need to attend College. For further information or advice, please contact the Distance Learning team:01823 366612
Start Date
Start Time  
End Time  
Remaining Places  


I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.

Ellie Wills

Additional Information

Add to Shortlist

© 2023 Bridgwater & Taunton College, Bath Road, Bridgwater, Somerset, TA6 4PZ, United Kingdom | Terms / Privacy / Cookies | Accessibility Made by Wave