Course Overview

This qualification aims to develop the learner’s knowledge and understanding in giving information, advice or guidance.

As part of this course you will study five mandatory units:

UNIT 1 – Developing interaction skills for information, advice or guidance

• Section 1 How to interact with clients
• Section 2 Effective communication and listening skills in delivering information, advice and guidance
• Section 3 How your own values, beliefs and attitudes may affect interactions with clients
• Section 4 The importance of confidentiality and impartiality in interactions with clients
• Section 5 Developing your own interaction skills

UNIT 2 – Information, advice or guidance work in practice

• Section 1 The difference between information, advice and guidance
• Section 2 Identifying and meeting the needs of clients
• Section 3 The boundaries of your own role in meeting the needs of clients
• Section 4 Accurate client record keeping

UNIT 3 – Information, advice or guidance work with groups

• Section 1 The role of group work in information, advice and guidance
• Section 2 Factors that influence group sessions
• Section 3 Planning, conductingandevaluating information, advice and guidance sessions
• Section 4 Facilitating group work

UNIT 4 – Managing information

• Section 1 Appropriateresourcesforinformation, adviceandguidance
• Section 2 How to access resources
• Section 3 The range of clients for whom resources are provided

UNIT 5 – Signposting and referral – information, advice or guidance

• Section 1 Appropriate signposting and referrals
• Section 2 Implementing organisational referral procedures
• Section 3 Good practice when referring or signposting clients
• Section 4 Monitoring and evaluating referrals

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.