Information, Advice or Guidance Distance Learning Level 2 - Bridgwater & Taunton College

Course Overview

The duration of this course is11 – 13weeks. Guided learning hours are 8-10 hours per week dependent upon knowledge of the subject.

This qualification aims to develop the learner’s knowledge and understanding in giving information, advice or guidance.

As part of this course you will study five mandatory units:

UNIT 1 – Developing interaction skills for information, advice or guidance

  • Section 1 How to interact with clients
  • Section 2 Effective communication and listening skills in delivering information, advice and guidance
  • Section 3 How your own values, beliefs and attitudes may affect interactions with clients
  • Section 4 The importance of confidentiality and impartiality in interactions with clients
  • Section 5 Developing your own interaction skills

UNIT 2 – Information, advice or guidance work in practice

  • Section 1 The difference between information, advice and guidance
  • Section 2 Identifying and meeting the needs of clients
  • Section 3 The boundaries of your own role in meeting the needs of clients
  • Section 4 Accurate client record keeping

UNIT 3 – Information, advice or guidance work with groups

  • Section 1 The role of group work in information, advice and guidance
  • Section 2 Factors that influence group sessions
  • Section 3 Planning, conductingandevaluating information, advice and guidance sessions
  • Section 4 Facilitating group work

UNIT 4 – Managing information

  • Section 1 Appropriateresourcesforinformation, adviceandguidance
  • Section 2 How to access resources
  • Section 3 The range of clients for whom resources are provided

UNIT 5 – Signposting and referral – information, advice or guidance

  • Section 1 Appropriate signposting and referrals
  • Section 2 Implementing organisational referral procedures
  • Section 3 Good practice when referring or signposting clients
  • Section 4 Monitoring and evaluating referrals

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Course Summary

Course Title Information, Advice or Guidance Distance Learning Level 2
Entry Requirements

To view eligibility criteria for our FREE Level 2 Distance
Learning courses, click

An administration fee will be incurred if you withdraw from the

Attendance Requirements As a Distance Learning course, there is no need to attend College. For further information or advice, please contact the Distance Learning team: Phone: 01823 366612. Email:  
Start Date
Start Time  
End Time  
Remaining Places  


I decided to do Level 2 Business which I thoroughly enjoyed which made me chose to develop my understanding of Business and so then I went on to do Level 3 in Business. I have gained confidence, knowledge and multiple skills throughout the course and It has helped me to understand what I want to do in the future.

Ellie Wills

Additional Information

Add to Shortlist

© 2022 Bridgwater & Taunton College, Bath Road, Bridgwater, Somerset, TA6 4PZ, United Kingdom | Terms / Privacy / Cookies | Accessibility Made by Wave