Team Leading Distance Learning Level 2 - Bridgwater & Taunton College

Course Overview

The duration of the course is 11-13 weeks.

This qualification aims to the develop the learner’s knowledge required to work in a team leading role.

Unit 1 – Principles of team leading

Section 1 – Understand leadership styles in organisations

Section 2 – Understand team dynamics

Section 3 – Understand techniques used to manage the work of teams

Section 4 – Understand the impact of change management within a team

Section 5 – Understand team motivation

Unit 2 – Understand business

Section 1 – Understand organisational structures

Section 2 – Understand the business environment

Section 3 – Understand business reporting within an organisation

Unit 3 – Understand how to deliver customer service and resolve problems

Section 1 – Understand customer service delivery

Section 2 – Understand the relationship between customer service and a brand

Section 3 – Understand the resolution of customer service problems

Unit 4 – Understand how to develop working relationships with colleagues

Section 1 – Understand the principles of effective team working

Section 2 – Understand how to develop working relationships with other teams and departments

Unit 5 – Introduction to coaching

Section 1 – Understand coaching in the workplace

Section 2 – Understand how to coach individuals in the team

Unit 6 – Introduction to mentoring

Section 1 – Understand the purpose and benefits of mentoring

Section 2 – Understand how a mentoring agreement works

Section 3 – Understand the skills and tools required by a mentor

Unit 7 – Understand personal development

Section 1 – Understand the role of a team leader

Section 2 – Understand how to produce a personal development plan

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Course Summary

Course Title Team Leading Distance Learning Level 2
Entry Requirements

Eligibility for FREE Level 2 Distance Learning courses:



  • Learners must be aged 19 years old or over as of 31 August in the current
    academic year.

  • Must have lived in the EU for the last three years

  • Must currently reside in England, in a postal code outside of
    Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley,
    Greater London Authority (GLA), West Yorkshire Combined Authority, West
    Midlands.

  • If aged 19-23, must hold a full Level 2 qualification or above in any
    subject (i.e QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three.
    AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ
    Intermediate, First Certificate or Principle of Learning Level 2).

  • If aged 24+ no qualifications are required.

An administration fee will be incurred if you withdraw from the
course.

Attendance Requirements As a Distance Learning course, there is no need to attend College. For further information or advice, please contact the Distance Learning team:01823 366612 distancelearningteam@btc.ac.uk
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Spotlight

‘I found the entire experience of studying my Level 2 course really rewarding, that I decided to further my knowledge by completing a Level 3 course. I’m continually learning new skills and it’s really helping my professional development in the workplace’

– Amanda, ILM Leadership & Management Level 3 Distance Learning

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