Team Leading Distance Learning Level 2 - Bridgwater & Taunton College

Course Overview

The duration of the course is 16-20 weeks. Guided learning hours are 8-10 hours per week dependent upon knowledge of the subject.

This qualification aims to the develop the learner’s knowledge required to work in a team leading role.

UNIT 1 – Principles of team leading

  • Section 1 Understand leadership styles in organisations
  • Section 2 Understand team dynamics
  • Section 3 Understandtechniquesusedtomanagetheworkofteams
  • Section 4 Understand the impact of change management within a team
  • Section 5 Understand team motivation

UNIT 2 – Understand business

  • Section 1 Understand organisation structure
  • Section 2 Understand the business environment
  • Section 3 Understandtheprinciplesofbusinessplanningandfinance within an organisation
  • Section 4 Understand business reporting within an organisation
  • Section 5 Understand the principles of management responsibilities and accountabilities within an organisation

UNIT 3 – Understand how to communicate work-related information

  • Section 1 Understand the principles and techniques of work related communication
  • Section 2 Understand how to prepare for meetings

UNIT 4 – Understanding customers

  • Section 1 Understand different types of customers
  • Section 2 Understand the value of customers and their loyalty

UNIT 5 – Understand how to deliver customer service and resolve problems

  • Section 1 Understand customer service delivery
  • Section 2 Understand the relationship between customer service and a brand
  • Section 3 Understand the resolution of customer service problems

UNIT 6 – Understand how to develop working relations with colleagues

  • Section 1 Understand the principles of effective team working
  • Section 2 Understand how to buddy a colleague

UNIT 7 – Understand health and safety procedures in the workplace

  • Section 1 Know health and safety procedures in the workplace

UNIT 8 – Understand how to handle information and mail

  • Section 1 Understand information storage retrieval
  • Section 2 Understand how to deal with mail

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Course Summary

Course Title Team Leading Distance Learning Level 2
Entry Requirements

To view eligibility criteria for our FREE Level 2 Distance
Learning courses, click
here.


An administration fee will be incurred if you withdraw from the
course.

Attendance Requirements As a Distance Learning course, there is no need to attend College. For further information or advice, please contact the Distance Learning team:01823 366612 distancelearning@somerset.ac.uk
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Spotlight

‘I found the entire experience of studying my Level 2 course really rewarding, that I decided to further my knowledge by completing a Level 3 course. I’m continually learning new skills and it’s really helping my professional development in the workplace’

– Amanda, ILM Leadership & Management Level 3 Distance Learning

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